Refund Policy
At Steps of Sunshine, we are committed to transparency and ensuring your trust in our mission. Since our platform operates as a non-profit organization supporting underprivileged children, donations are generally non-refundable. Please read this Refund Policy carefully to understand the terms.
1. Donations
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Non-Refundable Donations: All donations made through our Website are considered final and non-refundable. Contributions are used to further our mission of providing shoes, educational materials, and scholarships to children in need.
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Exceptions: If you believe a donation was made in error or without authorization, please contact us within 7 days of the transaction.
2. Refund Requests
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To request a refund under exceptional circumstances, please email us at (stepsofsunshine@gmail.com) with the following information: Your name, Date of donation, Donation amount, Reason for the refund request. We will review your request and respond within 10 business days.
3. Products and Merchandise
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If we were to sell any products (e.g., calendars):
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Eligibility for Refunds: Refunds for physical products are available only if the item is defective or damaged upon delivery.
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Timeframe: Requests for refunds must be made within 14 days of receiving the product.
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Process: To request a refund, email us at (stepsofsunshine@gmail.com) with proof of purchase and details of the issue.
4. Refund Processing
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Approved refunds will be issued to the original payment method used for the transaction. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment processor.
5. Changes to This Policy
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We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page, and continued use of our Website signifies acceptance of the updated policy.
6. Contact Us
If you have any questions about this Refund Policy, please contact us:
Email: stepofsunshine@gmail.com
Phone: 1-206-419-9659
This Refund Policy was last updated on 12/31/2022.